How long will it take to ship my order?

Order processing is 2-14 business days; however, we strive to get our orders out as soon as possible. All orders will be shipped out on Monday's to avoid orders sitting in hot delivery trucks over the weekend.

How fragrant are your candles?

At our candle company, we believe in delivering the best. That's why we use only the highest quality soy wax and premium fragrance oils in every candle. While soy wax offers a cleaner, longer burn, it's important to note that it doesn't have the same intense scent throw as paraffin wax (commonly found in most store-bought candles). For this reason, our 9oz candles are ideal for smaller spaces like bathrooms or bedrooms, where their rich, delightful fragrance can fill the room perfectly. In larger spaces with high ceilings, you may want to burn multiple candles to fully enjoy the scent throughout the area. We promise, no matter the size of the room, you’ll experience an aromatic journey like no other!

Refunds and Exhange's

Once your order has been shipped, no refund can be issued. If your order arrives damaged, please send an email to SagebrushandStars@gmail.com Customer service is our top priority and we will try to respond within 24-48 hours.

Health and Safety

While our candles are designed to fill your space with delightful fragrances and cozy ambiance, it's important to follow some basic safety guidelines to ensure a safe and enjoyable experience. Here are some tips to help you burn your candles responsibly:
1. Always Burn Candles in a Safe Location
Place candles on a flat, heat-resistant surface and never leave them unattended while burning. Keep candles away from flammable materials, drafts, and out of reach of children and pets.
2. Trim the Wick
Before each burn, trim the wick to about 1/4 inch to prevent excessive flame height and ensure a cleaner, longer burn. A well-trimmed wick also helps prevent soot from forming around the candle.
3. Never Burn a Candle for More Than 4 Hours at a Time
To avoid overheating the wax, never burn your candle for more than four hours at a time. Allow the candle to cool before relighting it.
4. Keep the Candle Free of Debris
Make sure to keep the candle free from any dust, matches, or wick trimmings. These could catch fire and cause unwanted hazards.
5. Extinguish Candles Properly
Always extinguish candles by gently blowing them out or using a wick dipper to avoid splattering hot wax. Never use water to put out a candle, as this could cause the hot wax to splatter or even crack the glass container.
6. Keep Candles Away from High Traffic Areas
Avoid placing candles in high-traffic areas where they may be knocked over or disturbed.
7. Ensure Proper Ventilation
When burning candles, ensure your space is well-ventilated to prevent the buildup of any smoke or fumes.
By following these simple steps, you can safely enjoy the beauty and fragrance of our candles in your home, creating a warm and inviting atmosphere without any worries!
Acknowledgment of Safety Guidelines
By purchasing and using our candles, you acknowledge and agree to follow the health and safety guidelines outlined above. You understand the importance of using candles responsibly and accept any risks associated with their use. Your safety is our top priority, and we appreciate your commitment to enjoying our candles safely. Happy burning!